These Terms of Service ("Terms") govern access to and use of Solutions Hill Front Desk ("Front Desk"), an AI-powered business receptionist and answering service provided by Solutions Hill LLC ("Solutions Hill," "we," "us," or "our"). By creating an account, starting a subscription, or using Front Desk, you agree to these Terms.
1. Service
Front Desk provides inbound AI phone answering, tenant-specific business knowledge, lead capture, call summaries, caller-requested follow-up email and SMS, human transfer, usage tracking, team administration, and related dashboard capabilities. Features may vary by plan. Features not listed on the current pricing page are not included unless separately agreed in writing.
2. Customer responsibilities
You are responsible for the accuracy and lawfulness of the business information, website content, routing destinations, email addresses, users, and instructions you provide. You must keep account credentials secure and promptly disable users who should no longer have access.
You are responsible for complying with laws that apply to your business and callers, including telephone, privacy, marketing, recording, consent, accessibility, messaging, and industry-specific requirements. Front Desk is not an emergency service and must not be used as a substitute for 911, medical emergency dispatch, or other emergency response systems.
3. AI limitations
Front Desk uses artificial intelligence. AI responses can occasionally be incomplete, inaccurate, or misunderstood. You should configure authoritative dashboard knowledge, review call outcomes, and use human-transfer rules for matters requiring judgment, safety, regulated advice, binding commitments, or other sensitive decisions. Front Desk does not provide legal, medical, financial, or other professional advice on behalf of Solutions Hill.
4. Subscriptions and fees
Front Desk is sold as a recurring monthly or annual subscription. Current plan pricing, included AI minutes, user limits, and phone-number limits are published on the Pricing page. Subscription billing is processed by PayPal. Your subscription remains subject to the Commercial & Billing Policy, which is incorporated into these Terms.
Taxes, governmental fees, carrier charges, porting charges, or other third-party charges may apply where disclosed or required by law.
5. Usage and service limits
Plan limits are enforced according to the subscribed tier. Included AI minutes reset monthly. During the initial launch period, usage beyond the included allowance may continue to be measured without an automatic per-minute overage charge, as described in the Commercial & Billing Policy. Solutions Hill may require a plan change or introduce prospective overage pricing with advance notice; no new overage rate will be applied retroactively.
6. Phone numbers, forwarding, and porting
Phone numbers provisioned through Front Desk may be provided by third-party carriers. Availability is not guaranteed. Number changes, forwarding, porting, retirement, and release are subject to carrier rules, account standing, verification, and the Commercial & Billing Policy. Do not cancel service with your existing carrier before a port is confirmed complete.
7. SMS and AI voice consent
Front Desk may send customer-care SMS after affirmative consent during an interaction and may send marketing or promotional SMS only after a separate written opt-in that identifies the business and messaging purpose. A discovered phone number alone is not consent. Consent to receive SMS is optional and is not a condition of purchase or of receiving customer service by phone. The applicable SMS workflows and disclosures are published in the SMS Consent & Messaging Policy.
Sales & CRM customers may use a business-specific Contact Preferences page to invite people to independently authorize AI-generated or artificial-voice marketing calls, marketing SMS, or both. Voice and SMS are separate permissions; granting one does not grant the other. AI voice consent is governed by the AI Voice Consent Policy. A public, imported, or discovered telephone number is not treated as AI voice consent.
Message frequency varies based on the recipient's requests and interactions. Message and data rates may apply. Recipients may reply STOP to unsubscribe from future SMS messages or HELP for assistance. Carrier delivery is not guaranteed and may be affected by carrier filtering, outages, device availability, or other conditions outside Solutions Hill's control.
8. Acceptable use
You may not use Front Desk for unlawful, fraudulent, abusive, deceptive, harassing, infringing, high-risk, or harmful activity; to impersonate another person or business without authorization; to evade telephone or messaging regulations; to distribute malware; or to interfere with the service. We may suspend or restrict use that creates security, legal, carrier, platform, or abuse risk.
9. Third-party services
Front Desk relies on third-party providers, including telephony, SMS, AI, email-delivery, payment, infrastructure, and carrier services. Third-party outages, policy changes, compliance requirements, or service restrictions can affect Front Desk. We are not responsible for failures caused solely by third-party systems outside our reasonable control, but we will use commercially reasonable efforts to restore or provide safe fallback behavior.
10. Data and privacy
Our collection and handling of personal information are described in the Privacy Policy. Customers remain responsible for the content they submit and for having the rights and notices needed to provide that content to Front Desk.
11. Availability, changes, and support
We may maintain, improve, modify, replace, or discontinue service components. We will use commercially reasonable efforts to avoid material disruption and to communicate material customer-facing changes. Support is available through the contact information published in Front Desk.
12. Suspension and termination
We may suspend or terminate access for nonpayment, material breach, unlawful use, security risk, carrier or platform requirements, or conduct that materially harms Front Desk or others. Cancellation and billing consequences are governed by the Commercial & Billing Policy.
13. Disclaimers
To the maximum extent permitted by law, Front Desk is provided on an "as is" and "as available" basis. Solutions Hill disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of liability
To the maximum extent permitted by law, Solutions Hill will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, business opportunities, or goodwill arising from Front Desk. Solutions Hill's aggregate liability relating to Front Desk will not exceed the amounts paid by the customer for Front Desk during the six months immediately preceding the event giving rise to the claim.
15. Indemnification
You agree to defend, indemnify, and hold harmless Solutions Hill and its officers, employees, contractors, and affiliates from claims arising from your unlawful use of Front Desk, your business content or instructions, your violation of these Terms, or your violation of another person's rights.
16. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Exclusive venue for disputes that are not otherwise resolved by agreement will lie in the state or federal courts located in Harris County, Texas, unless applicable law requires otherwise.
17. Changes to these Terms
We may update these Terms. Material changes will apply prospectively and will be communicated through the service, email, or another reasonable method. Continued use after an updated effective date constitutes acceptance where permitted by law.
18. Contact
Questions about these Terms may be sent to shill@solutionshill.com.